Shipping Policy

1. Overview

First Aid For All primarily delivers training and certification services. Where we ship physical items—such as course materials, certificates, first aid kits, or merchandise—this Shipping Policy outlines how we handle delivery, timelines, and related terms. For digital certificates or e-materials, delivery is via email or download as per the course terms.

2. What We Ship

We may ship the following, depending on the course or product:

• Certificates: Physical certificates may be sent by post or courier after successful completion of the course and verification. Digital certificates may be sent by email.
• Course materials: Workbooks, manuals, or printed materials where included in the course fee.
• First aid kits or equipment: Where sold or provided as part of a course or product.
• Merchandise: Any branded or promotional items offered on our website or at events.

3. Delivery Areas

We currently ship within India. Delivery to addresses outside India may be arranged on request and may involve additional charges and longer delivery times. We will confirm availability and cost before processing such orders.

4. Delivery Timeframes

Estimated delivery times (from dispatch):

• Metro cities: 3–5 business days.
• Other cities and towns: 5–7 business days.
• Remote or rural areas: 7–10 business days or more, depending on courier availability.

These are indicative only. Delays may occur due to unforeseen circumstances (e.g. weather, logistics, or customs). We will endeavour to keep you informed if there is a significant delay.

5. Shipping Charges

Shipping charges, if any, will be displayed at checkout or communicated at the time of order. Some items (e.g. certificates sent by standard post) may be included in the course fee. For paid shipping, we use reliable courier partners and may offer standard and express options where available.

6. Order Tracking

Where we use a courier service that provides tracking, we will share the tracking number and link with you via email or SMS. You can use this to track your shipment. For postal mail, tracking may not be available; delivery is typically within the timeframes stated above.

7. Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate. We are not responsible for delays or failed delivery due to incorrect or incomplete address provided by you. If a shipment is returned to us due to wrong address or non-availability at the address, we may contact you to arrange re-dispatch; additional shipping charges may apply.

8. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date with your order reference and, if possible, photos of the damaged item. We will investigate and, where appropriate, arrange a replacement or refund in line with our Refund Policy. We may require you to cooperate with the courier for any claim they process.

9. Digital Delivery

Where we deliver certificates or materials digitally (e.g. by email or download link), delivery is considered complete when the email is sent or the link is made available. You are responsible for ensuring your email address is correct and for checking spam/junk folders. Links may have a validity period; we will communicate this where applicable.