Privacy Policy

1. Introduction

First Aid For All ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enrol in our courses, or use our services. Please read this policy carefully. By using our services, you agree to the practices described herein.

2. Information We Collect

We may collect the following types of information:

• Personal identification: Name, email address, phone number, postal address, date of birth, and government-issued ID when required for certification.
• Course and enrolment data: Course preferences, attendance records, assessment results, and certification details.
• Payment information: Billing address and transaction history. We do not store full credit card numbers; payments are processed through secure third-party gateways.
• Technical data: IP address, browser type, device information, and usage data when you visit our website.
• Communications: Records of correspondence when you contact us via email, phone, or contact forms.

3. How We Use Your Information

We use the information we collect to:

• Process course enrolments, certifications, and renewals.
• Send you course confirmations, reminders, and certificates.
• Respond to your enquiries and provide customer support.
• Improve our website, courses, and services.
• Send newsletters and updates (only with your consent; you may opt out anytime).
• Comply with legal obligations and protect our rights.

4. Sharing and Disclosure

We do not sell your personal information. We may share your data with: (a) certification bodies and partner organisations where required for issuing recognised certificates; (b) payment processors and service providers who assist our operations under strict confidentiality; (c) legal or regulatory authorities when required by law. We ensure that any third party handling your data adheres to appropriate security and privacy standards.

5. Data Security

We implement technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption where appropriate, and limited access to personal data. Despite our efforts, no method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your login details confidential.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal and contractual retention requirements).
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at the email or address provided below.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience, remember preferences, and analyse traffic. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of the site.

8. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Certification and enrolment records may be retained for longer periods as required by certification bodies or law.

9. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.